FAQ

About Us

We offer a service for users to utilize tiips reward to redeem financial products.

tiips reward Scheme

Sorry this service is currently unavailable at tiips, users are welcome to redeem gold through tiips reward.

Users are only able to obtain tiips reward upon purchases at exclusive merchants.

No, tiips reward does not expire.

We are currently providing gold redemptions for users, please stay tuned for more products in the future!

Due to compliance issues, users are not able to transfer tiips reward.

tiips reward and these loyalty programs are two separate types of programs, hence they are not related and will not be replaced by each other.

Security

tiips is regulated by the law of Hong Kong.

We use:

* Bank level 256-bit encryption (AES256) to secure your information

* The latest Transport Layer Security protocol to protect your information when communicating with us

* Session end-timers and log-in thresholds to prevent unauthorized access to your account

* Two-factor authentication to all active investment account customers We also constantly monitor the latest security technologies to make sure that our systems are cutting edge and comply with industry best practices.

Account Registration and Management

You can check your balance on the ‘Profile’ page in the app.

We will only need your preferred name and phone number for account registration, while full name and one of the following: phone number/email/FPS ID will be needed when you would like to sell out gold to receive payments.

Cash Out

You can receive payments through FPS.

Fees and Charges

Yes, it is a free feature.

Others

Thank you so much for your support! Please contact us at [email protected]

TIPS Dollar (Hong Kong) Limited is tiips’ company entity, it is also the publisher of the tiips app.

Contact Us

Drop us an email if you got any questions

Address

  • [email protected]
  • Lion Rock 72, 1/F, InnoCentre,

    72 Tat Chee Avenue, Kowloon Tong,

    Hong Kong

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